l 89 Terms and Conditions
This page provides detailed information on all rules, rights, and responsibilities for using l 89. You are requested to read these terms carefully before opening an account on the platform.
Contents
- 1. Introduction and Applicability
- 2. Account Registration
- 3. Age Limit and Eligibility
- 4. Deposits and Withdrawals
- 5. Bonuses and Promotions
- 6. Betting and Gaming Rules
- 7. Account Suspension and Closure
- 8. Security and Data Protection
- 9. Intellectual Property
- 10. Limitation of Liability
- 11. Changes to Terms
- 12. Contact and Complaints
1. Introduction and Applicability
l 89 is an online gaming and sports betting platform operated for Bangladeshi users. These Terms and Conditions ("Terms") form the basis of the agreement between l 89 and all its users. By accessing the website, creating an account, or using any service, you will be considered to have agreed to these Terms.
These Terms apply to all services, products, games, promotional offers, and any part of the l 89 website. If you do not agree with any part of these Terms, please refrain from using our platform.
Important: These Terms are written in Bengali and that is the original and binding version. Reading the entire document before using l 89's services is mandatory.
In addition to these Terms, our Privacy Policy also applies, which describes in detail how your personal information is collected, stored, and used.
2. Account Registration
To create an account on l 89, you must provide accurate and truthful information. At the time of registration, each user is considered to confirm the following:
- The name, date of birth, mobile number, and other information provided are completely true and your own.
- A person may open only one account. Multiple accounts under the same identity or from the same device/IP are prohibited.
- Keeping your account password confidential is your responsibility. You may not allow third parties to use your account.
- Any suspicious activity related to your account must be reported to l 89 support immediately.
2.1 Identity Verification (KYC)
l 89 may request identity verification at any time to ensure secure payments and prevent fraud. In such cases, a national identity card, birth registration certificate, or other government documents may be required. l 89 reserves the right to temporarily suspend withdrawals until verification is complete.
2.2 Updating Account Information
If any of your details change after registration — such as your mobile number or payment method — you must inform us immediately through customer support. l 89 will not be responsible for any transaction delays or cancellations caused by outdated or incorrect information.
3. Age Limit and Eligibility
All l 89 services — casino games, sports betting, live games, and any promotions — are for persons aged 21 or above only. Anyone registering an account must meet this age requirement.
It is strictly prohibited for any minor or underage person to operate an account. If this rule is found to have been violated, the account will be closed immediately and all balances in the account may be forfeited.
A request to parents — please ensure your child cannot access this platform. Our Responsible Gaming guidelines provide detailed advice and self-restriction options on this matter.
4. Deposits and Withdrawals
4.1 Deposit Methods
Currently accepted deposit methods on l 89 are bKash, Nagad, Rocket, and Upay. The minimum deposit amount is ৳200. Always use a mobile wallet registered in your own name when making a deposit — deposits from another person's account will not be accepted.
4.2 Withdrawal Methods
The same methods are used for withdrawals: bKash, Nagad, Rocket, and Upay. The minimum withdrawal amount is ৳800. Processing a request generally takes 30 minutes to 3 hours. However, this time may increase if additional verification is required.
4.3 Transaction Terms
- Once a deposit or withdrawal request has been submitted, it cannot be changed.
- Withdrawals may be temporarily suspended during system verification — this is a normal security process.
- If any transaction appears suspicious, l 89 reserves the right to hold it until an investigation is complete.
- For any issues with deposits or withdrawals, contact us via 24/7 live chat.
Please note: Making deposits or withdrawals through a third party carries the risk of account suspension. Always use a payment method registered in your own name.
5. Bonuses and Promotions
5.1 Welcome Bonus
New members are eligible for a 100% bonus on their first deposit, up to ৳10,000. The wagering requirement for this bonus is 20 times the bonus amount. That is, if you deposit ৳1,000 and receive a ৳1,000 bonus, your total balance will be ৳2,000, and to withdraw the bonus funds you must wager ৳1,000 × 20 = ৳20,000.
5.2 General Bonus Terms
- Bonuses may only be used on specified games or sections — this is stated in each offer's description.
- Multiple bonus offers cannot be used at the same time unless stated otherwise.
- Creating accounts, providing false information, or following unusual betting patterns for the purpose of earning bonuses is punishable.
- Bonus balance cannot be withdrawn before wagering requirements are met.
- l 89 reserves the right to change the terms of bonus offers — any changes will be announced on the platform.
5.3 Other Promotions
l 89 periodically runs weekly deposit bonuses, weekend offers, sports betting bonuses, birthday rewards, and referral offers. Each promotion has its own validity period, minimum deposit, and wagering requirements. These terms are clearly stated in each offer's description and supplement these general terms.
6. Betting and Gaming Rules
6.1 Fair Play Policy
l 89 ensures a fair and equal environment for all users. Using any software bots, automated scripts, or artificial means to operate games is prohibited. If suspicious activity is detected, the account will immediately come under investigation.
6.2 Technical Issues
If a technical problem occurs during play (network disconnection, game crash, etc.), l 89 will determine the result of that round based on server logs. Server logs will be considered the final record.
6.3 Betting Limits
Maximum betting limits may be set for various games and sports markets. These limits are shown in the game lobby or market information. l 89 reserves the right to change these limits at any time.
6.4 Result Disputes
If you have an objection to the result of any game or bet, you may raise a complaint via live chat or email. After receiving the complaint, l 89 will review the relevant logs and notify you of the decision as soon as possible.
7. Account Suspension and Closure
7.1 Suspension by l 89
l 89 reserves the right to temporarily suspend or permanently close an account in any of the following circumstances:
- Violation of any provision of the Terms.
- Providing false or misleading information.
- Suspicion of fraud, money laundering, or illegal activity.
- Operating multiple accounts.
- Bonus abuse or unusual betting patterns.
- Court orders or legal obligations.
7.2 Closure at the User's Own Request
If a user wishes to voluntarily close their account, please contact support. All pending withdrawals should be completed before closure. Active bonuses will be cancelled upon account closure.
7.3 Self-Exclusion
If a user loses control over their gambling, they may use the option to exclude themselves from the platform for a set period or permanently. Details on this can be found on our Responsible Gaming page.
8. Security and Data Protection
8.1 SSL Encryption
All data transmitted on the l 89 platform is encrypted using SSL technology. Keeping your personal information, payment details, and gaming history secure is our priority.
8.2 Password Security
Do not share your account password with anyone. The l 89 support team will never ask for your password. If you think someone else has learned your password, change it promptly and inform support.
8.3 Personal Information
Full details of how l 89 collects and uses your personal information can be found in our Privacy Policy. The provisions of the Privacy Policy are followed when sharing information with third parties.
9. Intellectual Property
All content on the l 89 website — logos, designs, text, graphics, software, and other materials — is the intellectual property of l 89 or its associated content providers.
Reproducing, distributing, publishing, or commercially using any content from this site beyond personal use is prohibited. l 89 reserves the right to take legal action if this rule is violated.
The games and logos of third-party game providers such as Pragmatic Play, PG Soft, JILI, and Evolution are the intellectual property of their respective companies.
10. Limitation of Liability
10.1 Service Continuity
l 89 always strives to provide uninterrupted service. However, services may be temporarily disrupted due to maintenance, server upgrades, cyberattacks, or uncontrollable technical issues. l 89 does not bear responsibility for financial compensation in such situations.
10.2 User's Own Decisions
Placing bets and playing games on the platform is entirely the user's voluntary decision. Play with awareness of the risk of losing money. If you are in financial difficulty or feel addicted to gambling, take a break immediately and seek the necessary help.
10.3 Third-Party Services
l 89 is not directly responsible for the quality of services from third-party payment providers (bKash, Nagad, Rocket, Upay) and game providers. The terms and policies of those parties also apply.
11. Changes to Terms
l 89 reserves the right to change, amend, or update these Terms at any time. For significant changes, a notice will be posted on the platform and the date of the update will be shown at the top of the page.
Continued use of the platform after changes are made will be considered as your acceptance of the new Terms. It is therefore recommended that you read this page regularly.
Note: If you have questions about any changes, our support team is available 24/7 to help. You may also visit our FAQ page for common queries.
12. Contact & Complaints
12.1 Support Channels
You can reach l 89 through the following channels:
- Live Chat: 24 hours, 7 days — via the chat widget on the website.
- Email: [email protected] — replies are usually sent within a few hours.
- Support is available in both Bengali and English.
12.2 Complaints Process
If you have a complaint, please raise it first via live chat. If it is not resolved, write the details and send them by email. l 89 takes every complaint seriously and tries to resolve it as quickly as possible.
12.3 Learn More About Us
To learn more about l 89 and read about the organisation's goals and values, visit our About Us page.
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