l 89's Privacy Policy

1.1 About This Policy

l 89 is an online gaming and sports betting platform providing services to users in Bangladesh. This Privacy Policy explains what personal information we collect, the purposes for which we use it, and how it is stored and kept secure. This is a legally binding document and should be read together with our Terms and Conditions.

1.2 Who This Applies To

This Policy applies to all of the following:

• Registered users who use the l 89 website or app
• Visitors who browse the site without registering
• Anyone who contacts us through a contact form or support channel
• Individuals who participate in l 89 promotional activities

1.3 Consent

By creating an account on the l 89 platform or continuing to use our services, you are considered to have consented to this Privacy Policy. If you disagree with any part of this Policy, please stop using our services and contact us.

2.1 Information Collected at Registration

When you create an account on l 89, we collect the following information:

• Full name and date of birth
• Email address and mobile number
• Username and password (stored in encrypted form)
• Residential address and nationality
• National ID card or equivalent identity document details (for identity verification)

2.2 Financial Transaction Information

During deposits and withdrawals, we collect transaction-related information. This includes:

• Mobile banking account details (bKash, Nagad, Rocket, Upay)
• Transaction amount, date, and time
• Transaction reference number
• Deposit and withdrawal history

We do not store any complete mobile banking PINs or passwords.

2.3 Automatically Collected Information

The following information may be collected automatically during your use of the platform:

• IP address and device type
• Browser type and operating system
• Referral source (referrer URL)
• Page view time and navigation patterns
• Game play history and betting activity
• Session duration and login details

2.4 Information from Communications

When you contact us via live chat or email, the details of that conversation may be stored in our system. This is used for service quality improvement and dispute resolution. l 89 maintains 24/7 communication with its users in both Bengali and English.

4.1 Technical Security Measures

l 89 adopts industry-standard technical measures to keep your data secure. These include:

• SSL (Secure Socket Layer) encryption — all data transmissions are encrypted
• Sensitive data stored in the database is kept in encrypted form
• Firewalls and intrusion detection systems are kept active
• Regular security reviews and vulnerability assessments are conducted
• Passwords are stored using secure hashing methods

4.2 Retention Period

We do not retain personal data beyond what is necessary. As a general rule:

• Data for active accounts is retained for as long as the account remains active
• Data for closed accounts is kept for a specified period to meet legal and regulatory requirements
• Transaction records may be retained for an extended period in line with financial regulations
• Support conversations are deleted after a specified period

4.3 Access Controls

Only staff members who require it for their work may access your personal data. All staff are bound by confidentiality agreements and receive regular data protection training. Internal data access is role-based — each staff member can only access the data needed for their specific role.

5.1 Payment Processors

We work with authorised payment service providers to complete deposits and withdrawals. Only the information necessary to complete a transaction is shared with them. Services such as bKash, Nagad, Rocket, and Upay are governed by their own privacy policies.

5.2 Technology and Service Partners

A limited amount of data may be shared with game provider studios (such as Evolution, Pragmatic Play, PG Soft) and technology partners. In such cases they receive only the information necessary to provide their services; use for any other purpose is prohibited.

5.3 Legal Requirements

Relevant data may be provided to authorities in response to valid court orders, government agency requests, or legal obligations. In such cases we will endeavour to notify you as far as possible, unless prohibited by law.

5.4 Business Transfers

In the event of a future corporate restructuring, merger, or acquisition, user data may be transferred to the relevant parties. In such cases we will notify you in advance and ensure the protections in this Policy continue to apply.

6.1 What Are Cookies

Cookies are small text files that your browser stores on your device when you visit the l 89 website. These files help the site remember your preferences and improve service quality.

6.2 Types of Cookies We Use

• Essential Cookies: Required for the basic functionality of the site, such as maintaining login sessions. Without these the site will not work properly.
• Functional Cookies: Used to remember your language preference, display settings, and similar choices.
• Analytics Cookies: Used to monitor site usage and understand which sections are used most.
• Security Cookies: Used to detect fraudulent activity and keep accounts secure.

6.3 Cookie Controls

You can manage cookies from your browser settings. Please note that disabling certain essential cookies may mean some features of the platform are no longer available to you. Most modern browsers offer detailed cookie management settings.

8.1 Age Restriction

l 89 strictly prohibits anyone under 21 from using the platform. Age is verified during registration, and additional identity verification is carried out on suspicious accounts. We make no exceptions on this matter, in accordance with our responsible gaming policy.

8.2 Commitment to Not Collecting Information from Minors

l 89 never knowingly collects personal information from anyone under 21. If we determine that an account belongs to a minor, that account will be closed, the associated data will be deleted, and any deposited funds will be returned.

8.3 What Parents Should Do

Parents are advised to monitor their child's internet usage and keep identity and payment information secure. If you become aware that a minor is using the platform, notify our support team immediately.

9.1 Right to Update

l 89 reserves the right to change or update this privacy policy at any time. Updates may be necessary due to expansion of services, introduction of new technologies, or changes in law.

9.2 Notice of Changes

For significant changes, we will notify users in the following ways:

• A notification will be sent to the registered email address
• A notice will be shown upon logging in to the platform
• The "Last Updated" date at the top of this page will be changed

Continued use of the platform after any changes will be considered acceptance of the updated policy.

9.3 Previous Versions

If you wish to view a previous version of the privacy policy, please contact our support team. We retain previous versions for a reasonable period of time.

10.1 Privacy-Related Questions

If you have any questions, concerns, or complaints regarding this privacy policy, please contact our support team. l 89 provides support in both Bengali and English, 24 hours a day, 7 days a week.

10.2 Contact Methods

Contact us for any privacy-related requests or complaints:

• Live Chat: available directly on the platform
• Email: [email protected]

We generally respond to emails within 24 hours. For urgent matters, please use live chat.

10.3 Related Documents

You can read our other documents to learn more. Visit our About Us page to learn more about the platform and a detailed description of our services. The FAQ section may be helpful for common questions.